Sebastian de la Nuez

Implementation ConsultantOslo · ECI Software Solutionssebastian@nuez.no+47 900 29 269LinkedIn GitHub PDF

Implementation consultant with ten years in customer-facing IT, seven of them delivering ERP, HR and critical-event software from contract to go-live. Now also building the AI tooling my team works with.

Experience

May 2025 – presentOslo / Moss
ECI Software Solutions
Implementation Consultant

Ridder iQ ERP for Norwegian manufacturers, job shops and engineer-to-order companies. Blueprint to hypercare.

  • Write the Blueprint, the pre-project specification that translates a customer's processes into how they will run in Ridder iQ.
  • Run process workshops across sales, purchasing, production, logistics and finance.
  • Configure the system and take customers through master data, imports, superuser training, UAT and go-live.
  • Validate scope and identify delivery risks with sales during presales and handover.
  • Built an internal AI work system the team uses: it knows the Ridder product line and works directly against Ridder iQ through its SDK, API and database to build and verify scripts and configuration.
Oct 2021 – May 2025Oslo
Sympa
Implementation Consultant and Project Manager

Managed and delivered HR system implementations for Norwegian and Nordic customers, from scoping and configuration to go-live and handover to support.

  • Specialized in advanced configurations and complex projects: calculated fields, custom notification logic and solutions to customer problems that had not been built on the platform before.
  • Configured connector integrations, mapped fields, validated data and wrote API specifications for integration partners.
  • Supported presales and scoping, and introduced process improvements adopted by the Norwegian team.
Sep 2017 – Sep 2021Oslo
Everbridge / UMS
  1. Implementation Specialist, EverbridgeMay 2019 – Sep 2021
  2. Technical Support Engineer, UMSJun 2018 – Apr 2019
  3. Customer and Marketing Consultant, UMSSep 2017 – May 2018

Three roles, through Everbridge's 2019 acquisition of UMS.

  • Led implementations of Everbridge's critical event management platform: address-, location- and group-based alerting for municipalities, dispatch centers and hospitals.
  • Used SQL and the Everbridge API for configuration and data validation.
  • Developed onboarding processes for new products, adopted by the global team.
  • First- and second-line support on the telecom alerting infrastructure for Nordic customers, including the after-hours on-call rotation.
  • Before that, ran UMS's websites and content, and designed and built the automated signing-and-archiving workflow for data processing agreements, part of the company's GDPR work.
May 2016 – Sep 2017Oslo
Webhelp Nordic
Technical Senior Advisor

Second-line technical advisor for Norwegian and UK customers, resolving escalated cases. Consistently exceeded performance targets and coached advisors across several local teams.

Tools and methods

Technical
  • SQL
  • REST APIs
  • C# and PowerShell scripting
  • data migration
  • Git
AI tooling
  • Agentic workflows
  • agent orchestration
  • context engineering
  • evals
Methods
  • Process mapping
  • solution design
  • specification writing
  • workshops
  • UAT and go-live

Background

Education
NITH / Westerdals Oslo ACT2012 – 2014
Information Technology. Databases, web development, interactive design and network security.
Languages
  • Norwegian native
  • English fluent
  • Spanish in progress
Interests
  • Building with AI
  • emerging tech
  • guitar and music
  • travel
  • chess