Sebastian de la Nuez
Implementation consultant with 7+ years across HR, ERP and critical-event-management systems. My work spans customer-facing delivery, SQL, APIs and technical support.
Experience
May 2025–Present
ECI Software Solutions
Implementation Consultant
Implement Ridder iQ ERP end to end for manufacturing customers, covering scoping, Blueprint design, configuration, master-data imports (items, relations, BOMs, Shopfloor) and go-live through Hypercare. Run workshops across Sales, Production, Logistics and Finance to map customer processes into the system. Work with sales during presales and handover to validate scope.
Oct 2021–May 2025
Sympa
Project Manager, Implementation Consultant
Led HR system implementations end to end for Norwegian and Nordic customers, from scoping and configuration through go-live and hand-off. Built advanced configurations and complex integrations, including programmable API connectors and integration specifications. Supported Norwegian presales and introduced process changes the local team adopted.
May 2019–Sep 2021
Everbridge
Implementation Specialist
Led implementations of Everbridge's critical event management platform. Public-sector clients used its address-, location- and group-based alerts for emergency response. Used SQL and the Everbridge API for configuration and data validation. Helped develop global onboarding processes for new products.
Jun 2018–Apr 2019
UMS / Everbridge
Technical Support Engineer
Handled 1st and 2nd line support across the Nordic region. Troubleshot UMS' proprietary telecom infrastructure for critical alerts, queried databases and analysed call/SMS logs. Served on the after-hours on-call rotation for critical customer escalations.
Sep 2017–May 2018
UMS / Everbridge
Customer and Marketing Consultant
Managed and developed company websites, marketing strategy and content campaigns. Helped bring the company into GDPR compliance, including an automated process for signing and archiving digital Data Processing Agreements.
May 2016–Sep 2017
Webhelp Nordic
Technical Senior Advisor
Provided 2nd line technical support for customers across Norway and the UK. Mentored and coached advisors at all experience levels.
Education
2012–2014
NITH / Westerdals Oslo ACT
Interactive Design. Web development, databases, network security, software engineering.
2007–2010
Nesbru VGS
Media and Communication. Norwegian Higher Education Entrance Qualification.
Additional
Side builds: skill-packs for Claude Code and Codex, a markdown knowledge base that my AI sessions share, and scheduled agents on a server at home. I write them up at /lab. Beyond that, video editing, guitar, and a tendency to fall down rabbit holes.