May 2025 — Present
ECI Software Solutions
Implementation Consultant
End-to-end implementation of Ridder iQ ERP for manufacturing customers. Led workshops across CRM, Sales, Purchasing, Shopfloor, and Finance — covering scoping, configuration, data migration, and go-live training through to post-launch support.
Oct 2021 — May 2025
Sympa
Project Manager, Implementation Consultant
Led HR system implementations from presales to go-live. Defined project scopes, performed system configurations, and delivered workshops and end-user training. Contributed to growing the Norwegian customer portfolio and establishing internal processes.
May 2019 — Sep 2021
Everbridge
Implementation Specialist
Led implementation projects of Everbridge's critical event management platform. Configured address-, location-, and group-based alert systems. Developed streamlined processes for new products and contributed to global process improvements.
Jun 2018 — Apr 2019
UMS / Everbridge
Technical Support Engineer
1st and 2nd line support across the Nordic region. Advanced troubleshooting of UMS' proprietary telecom technology for critical alerts, database queries, and call/SMS log analysis.
Sep 2017 — May 2018
UMS / Everbridge
Customer and Marketing Consultant
Managed and developed company websites, coordinated marketing strategies and content campaigns. Key role in GDPR compliance, including an automated process for signing and archiving digital Data Processing Agreements.
May 2016 — Sep 2017
Webhelp Nordic
Technical Senior Advisor
2nd line technical support for customers across Norway and the UK. Consistently high customer satisfaction and strong KPI delivery. Mentor and coach for advisors at all experience levels.