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Sebastian de la Nuez
7+ years as implementation consultant across HR, ERP, and critical-event-management systems. Foundation in technical support, SQL, APIs, and customer-facing delivery.
Experience
May 2025 — Present
ECI Software Solutions
Implementation Consultant
End-to-end implementation of Ridder iQ ERP for manufacturing customers — scoping, Blueprint design, configuration, master-data imports (items, relations, BOMs, Shopfloor), and go-live through Hypercare. Workshops across Sales, Production, Logistics, and Finance to map customer processes into the system. Collaborate with sales during presales and handover to validate scope.
Oct 2021 — May 2025
Sympa
Project Manager, Implementation Consultant
Led HR system implementations end-to-end across Norwegian and Nordic customers — scoping, configuration, go-live, hand-off. Specialised in advanced configurations and complex integration projects, including programmable API connectors and integration specifications. Contributed to Sympa's Norwegian growth through presales support and process improvements adopted by the local team.
May 2019 — Sep 2021
Everbridge
Implementation Specialist
Led implementation projects of Everbridge's critical event management platform — address-, location-, and group-based alert systems aligned with their mission of keeping people safe. Built working knowledge of SQL and the Everbridge API for configuration and data validation. Contributed to global onboarding processes for new products.
Jun 2018 — Apr 2019
UMS / Everbridge
Technical Support Engineer
1st and 2nd line support across the Nordic region. Advanced troubleshooting of UMS' proprietary telecom infrastructure for critical alerts, database queries, and call/SMS log analysis. Served on the after-hours on-call rotation for critical customer escalations.
Sep 2017 — May 2018
UMS / Everbridge
Customer and Marketing Consultant
Managed and developed company websites, coordinated marketing strategies and content campaigns. Key role in GDPR compliance, including an automated process for signing and archiving digital Data Processing Agreements.
May 2016 — Sep 2017
Webhelp Nordic
Technical Senior Advisor
2nd line technical support for customers across Norway and the UK. Consistently high customer satisfaction and strong KPI delivery. Mentor and coach for advisors at all experience levels.
Education
2012 — 2014
NITH / Westerdals Oslo ACT
Interactive Design. Web development, databases, network security, software engineering.
2007 — 2010
Nesbru VGS
Media and Communication — Norwegian Higher Education Entrance Qualification.
Additional
Currently shipping Claude skill-packs, an LLM-curated knowledge base, and scheduled agents on self-hosted infrastructure — operational record at /lab. Beyond that: video editing, guitar, and a tendency to fall down rabbit holes.
Languages